AjaxCNC
offers you four options for technical support:
1. Online
User Technical Support
When you purchase an AjaxCNC control
you will get exclusive access to our extensive online CNC documentation.
Our user tech support site includes:
- AjaxCNC Control Installation Guide
- Operators Manuals for both Mills
and Lathes
- CNC Control Wiring Schematics (8.5"x11"
for easy download and print out AND full D size for plotter print
out.)
- Latest versions of: Mill and Lathe
CNC Operating Software
- Latest versions of: Mill and Lathe
Intercon Conversational Programming
- Latest versions of: PLC Programs
- "How to" Documents for Control Installation
and Troubleshooting
- Complete Library of CNC Tech Bulletins
Click
here to access the online user support site
*If
you already own an AjaxCNC control, please contact sales@ajaxcnc.com
for the Username and Password for the Online User Support Site
2.
Email Technical Support
Limited* email
technical support is supplied free for setup and maintenance of
your control. Please include a detailed description of the problem
you are experiencing along with a report
file for your control.
Email Support:
tech@ajaxcnc.com
* Please note
the amount of e-mail support provided is not guaranteed and is at
the discretion of AjaxCNC
3.
Phone Technical Support
Technical support
is available over the phone for $1/minute. The first (5) minutes
are free. A tech support account can be setup with a valid credit
card number. If leaving a message for tech support, please give
a detailed description of your problem to expedite your return call
more effectively. Also, be sure to e-mail a report
file before calling for tech support.
Phone Support:
(814) 360-6632
4.
On-Site Technical Support Expert
CNC service, training and installation at your shop. Our nationwide
network of AjaxCNC technical representatives makes house calls!
Typical rates for on site service are $85 per hour. Many of them
also offer extra services like:
- Complete
CNC control installation/integration.
- On-site CNC
training and service
- Custom PLC
programming for special applications
- OEM CNC machine
development
Click
here to locate a certified technical representative in your area.
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